Refund Policy

The information contained in this Refund Policy is provided for general guidance only. Northwest Academy FC makes no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, or suitability of this policy for any purpose other than outlining the Club’s refund practices.

Nothing in this policy affects your statutory rights under UK consumer law. Northwest Academy FC reserves the right to amend this policy at any time without prior notice. Any changes will be posted on our website.

• Membership fees are generally non‑refundable, as they cover coaching, pitch hire, insurance, and operational costs allocated in advance.

• Refunds may be considered in exceptional circumstances (e.g., long‑term injury, relocation).

• Event fees (tournaments, camps, trips) may be refundable if cancelled by the Club.

• Kit purchases can be refunded or exchanged if faulty or incorrect, but not if worn or personalised.

• Refund requests must be submitted in writing to the Club.

• We comply with UK consumer rights, including refunds for defective goods or services not delivered.

The full policy below explains these points in detail.

• Last updated: 5.5.26

• Northwest Academy FC (“we”, “our”, “the Club”) aims to provide a fair and transparent approach to refunds. This policy outlines when refunds may be issued for memberships, training fees, kits, events, and other payments made to the Club.

• 1. Membership Fees

• 1.1 Non‑Refundable as Standard

• Membership fees are generally non‑refundable, as they contribute to:

• Coaching staff costs

• Pitch hire and facility fees

• Insurance and safeguarding requirements

• Equipment and operational expenses

• These costs are committed in advance based on registered players.

• 1.2 Exceptional Circumstances

• Refunds or partial credits may be considered if:

• A player suffers a long‑term injury (6+ weeks)

• A family relocates outside the region

• The Club is unable to provide training for an extended period

• All decisions are made at the discretion of the Club committee.

• 1.3 Missed Sessions

• Refunds are not issued for:

• Holidays

• Short‑term illness

• Weather‑related cancellations

• Player unavailability

• Where possible, the Club will offer rescheduled sessions or alternatives.

• 2. Event, Tournament & Camp Fees

• 2.1 Club‑Cancelled Events

• If the Club cancels an event, camp, or tournament, a full refund will be issued.

• 2.2 Player‑Cancelled Attendance

• If a player withdraws:

• More than 14 days before the event: partial refund may be offered

• Less than 14 days before the event: no refund unless the place is filled by another player

• 3. Kit & Merchandise

• 3.1 Faulty or Incorrect Items

• Refunds or exchanges will be provided for:

• Faulty items

• Incorrect items supplied

• Items damaged on arrival

• This complies with UK consumer law.

• 3.2 Non‑Refundable Items

• We cannot refund:

• Worn items

• Personalised or printed kits

• Items damaged through normal use

• 4. Direct Debits & Subscription Payments

• If you pay monthly:

• Cancellations must be requested in writing with at least 30 days’ notice.

• Refunds are not issued for payments already collected unless an administrative error has occurred.

• 5. How to Request a Refund

• All refund requests must be submitted in writing to:

• Email: [Insert Club Email] Subject: Refund Request – [Player Name]

• Please include:

• Player’s full name

• Parent/guardian name (if applicable)

• Reason for the request

• Supporting documents (e.g., medical note, relocation proof)

• We aim to respond within 10 working days.

• 6. Statutory Rights

• Nothing in this policy affects your legal rights under the Consumer Rights Act 2015 or other applicable UK legislation.

• 7. Changes to This Policy

• Northwest Academy FC may update this Refund Policy at any time. Any changes will be posted on our website with an updated “Last Updated” date.